Refund policy
Returns
We want you to be happy with your purchase. If you need to make a return, please request it within 14 days of receiving your item.
To qualify for a return, your item must be in the same condition you received it: brand new, unopened, unused, with all original tags and packaging intact, and free from any signs of handling or tampering. You will also need your receipt or proof of purchase.
To start a return, contact us at returns@poptique.toys. Returns must be authorized before anything is sent back. Items returned without first requesting a return will not be accepted.
If your return is approved, we’ll send you instructions on how and where to send your package. Unless an item arrives damaged or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, since we cannot guarantee receipt of returned items.
If you have any questions about returns, please contact us at returns@poptique.toys.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us at returns@poptique.toys within 48 hours of delivery. Include your order number and clear photos of the damaged product and the outside shipping package so we can review the issue and help make it right.
Non-Returnable Items
Some items cannot be returned, including:
- Opened items or items with broken manufacturer seals or packaging
- Blind boxes, mystery collectibles, or sealed card packs once opened
- Final sale items, clearance items, and digital gift cards
- Custom products, special orders, or personalized items
If you’re not sure whether your item qualifies, please contact us before placing your order.
Exchanges
Because quantities are limited and inventory changes quickly, we do not offer direct exchanges. If you’d like a different item, please request a return for the original item. Once the return is approved, you may place a separate order for the new item.
International Orders and EU Right of Cancellation
For orders shipped outside the United States, including the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.
To qualify under this right, the item must be in the same condition you received it: brand new, unopened, unused, with all original tags and packaging intact, and with proof of purchase.
The customer is responsible for return shipping costs and any applicable customs fees or duties on international returns.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we approved your return, please contact us at returns@poptique.toys.