Shipping policy
Processing & Handling Time
All orders are processed and packed within 1–3 business days, excluding weekends and major holidays. Once your order has been handed over to the carrier, you will receive an automated shipping confirmation email with tracking information.
Domestic Shipping Rates & Delivery Estimates
Shipping charges are calculated and shown at checkout based on package weight, dimensions, and destination.
Estimated transit times:
- Standard Shipping (USPS / UPS Ground): 3–7 business days
- Expedited Shipping: 1–3 business days
Transit times are estimates provided by the carrier and are not guaranteed.
Packaging Care for Collectibles
We understand that box and item condition matters to collectors. Every item is inspected, wrapped in protective materials, and packed securely to help minimize the risk of damage during transit.
Shipping Address Accuracy
Please review your shipping address carefully before placing your order. POPTIQUE is not responsible for orders delivered to incorrect or outdated addresses provided by the customer. If a package is returned to us because of an invalid address, the buyer will be responsible for the cost of re-shipping the item.
Lost, Stolen, or Delayed Packages
Once a package is accepted by the carrier (such as USPS or UPS), title and risk of loss pass to the buyer. POPTIQUE is not responsible for delays caused by carriers, weather, or other events outside our control.
If your package appears to be lost in transit or shows as “Delivered” but you have not received it, please:
-
Check with household members, neighbors, or your local building manager.
-
Wait 24 hours, since carriers sometimes mark packages as delivered shortly before they arrive.
-
Contact the shipping carrier directly using your tracking number to open a search inquiry.
If you still need help after following these steps, please contact us and we’ll do our best to assist.
Damaged Shipments
If your order arrives physically damaged during transit, please contact us at contact@poptique.toys within 48 hours of delivery. Please keep all original packaging materials and the damaged item, as we will need photos of the box and item to file a carrier claim and help process a replacement or refund.
International Shipping
We primarily ship within the United States. If international shipping is available at checkout, the buyer is responsible for any customs fees, import taxes, tariffs, or duties charged by the destination country.
Contact Us
If you have any questions about your shipment or need help with tracking, please contact us at contact@poptique.toys.